Shipping, Deliveries & Store Pickup
Local Delivery - $59.99
Need your mattress delivered? No problem, our very own delivery trucks will be ready when you are! We roll out the white glove delivery service for you with this premium service - tailored to YOUR schedule.
American Mattress is committed to delivering your mattress and furniture in the most efficient manner possible. Deliveries can be made within 24-48 hours of your purchase, within a 2 hour delivery window. We will provide professional, knowledgeable, delivery staff that will come to your home in a highly identifiable truck, and our uniformed drivers will assemble and place your new mattress. We’ll even remove your old mattress set for you.
Your delivery options include:
Customer Pick Up - FREE
At store or warehouse
Standard Delivery - $59.99
Includes mattress and bed frame assembly plus removal of old mattress
Premium Delivery - $79.99
Includes mattress and bed frame assembly, removal of old mattress, plus assembly of headboard, footboard or futon
Deluxe White Glove Delivery - $99.99
Includes mattress and bed frame assembly, removal of old mattress plus full installation and assembly of adjustable base
American mattress is genuinely committed to providing customer service excellence far greater than anyone else in the industry. We have 3 distribution centers centrally located in Chicago, Indianapolis, and Fort Wayne to assure maximum coverage for local deliveries in all areas.
Out of State Delivery- $299.99 (Anything outside our local delivery area)
We offer national door-to-door service with full shipment visibility. We offer only White Glove delivery for your product assembly & installation. From start to finish, we will oversee the movement of your product to ensure successful, on-time delivery. Our distribution services allows our customers to ship heavy-weight goods to any zip code within the 50 United States
We’re experts in handling heavy consumer goods – most anything weighing in excess of 50 lbs. We’re skilled at handling furniture and much more. The well-trained delivery teams are uniformed, carry photo identification, receive background checks, and provide service in late model delivery vehicles. Your delivery experience is our highest priority.
We’re equipped to handle almost any product delivery. We work with one of the fastest growing transportation logistics providers in the country, and are a recognized leader in direct-to-home delivery service to all U.S. zip codes.
We have delivered to thousands of homes across the U.S. We continually monitor the delivery teams, to ensure our customer receives the best possible delivery experience. Our award-winning reputation speaks volumes about the excellent service we have provided to thousands of customers.
Your products will be picked up from our warehouse, and then delivered to one of our last-mile delivery terminals. From there we complete the delivery to your home. Depending on your deliveries final destination, out of state deliveries will be completed within 2-3 weeks. This comprehensive service includes all destination points as we have complete geographic coverage of the U.S.
No returns or comfort exchanges on out of state deliveries. Redelivery applies for warranty exchanges. All sales are final.
Online Return Policy
Out of State Deliveries & Closeouts
There are no returns, comfort guarantees or size exchanges on out of state deliveries or closeouts. All sales are final.
There are no comfort guarantees or size exchanges on adjustable beds. All sales are final.
Any accessory including, but not limited to, sheets, pillows, mattress and pillow protectors, futon covers and futon pillows are nonreturnable and nonrefundable.
American Mattress will be happy to special order products for you. All special orders require a full payment before ordering. There are no cancellations or comfort guarantees on special orders. All deposits placed on special order items are nontransferable and nonrefundable.
Any staining or soiling of a mattress will void any warranty or comfort guarantee. The purchase and use of a mattress protector is highly recommended.
30 or 90 Night Comfort Guarantee
American Mattress will gladly exchange your mattress set within our local delivery area only. No refunds will be issued. If you are in our local delivery area, please contact a store near you, for the exchange.
We will gladly exchange your mattress for one of equal value or as a credit against a mattress set of greater value only. This comfort guarantee is a onetime exchange; valid for 30 or 90 days, does not apply to the exchanged bed and requires a 15-30 day minimum break in period. A copy of the sales receipt must be provided for any comfort guarantee exchange.
There are no exchanges on Daybeds, Bunk Beds, Headboards, Futons, Futon Covers, Adjustable Bases, Sheets, Pillows, Mattress Protectors or Pillow Protectors. Floor Models and Closeouts do not qualify for a comfort exchange. Redelivery for a comfort exchange is additional.